Privacy Policy
Last updated: February 2026
1. Introduction
Hartwood Guitars ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
2. Information We Collect
Information you provide to us
We may collect personal information that you voluntarily provide when you:
- Fill out our contact form (name, email address, message)
- Subscribe to our newsletter (email address)
- Interact with us on social media
Information automatically collected
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support
- Send you marketing communications (only with your explicit consent)
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing (GDPR)
We process your personal data on the following legal bases:
- Consent — when you subscribe to our newsletter or submit a contact form
- Legitimate interests — to improve our website and services
- Legal obligation — when required by law
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscription data is retained until you unsubscribe.
6. Your Rights
Under GDPR and applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Object to processing of your data
- Request data portability
To exercise any of these rights, please contact us at info@hartwoodguitars.com.
7. Cookies
Our website may use essential cookies to ensure the proper functioning of the site. We do not use tracking or advertising cookies without your consent.
8. Third-Party Services
We may use third-party services (such as hosting providers and analytics tools) that may have access to your data. These services are contractually obligated to protect your information and only use it for the purposes we specify.
9. Children's Privacy
Our website is not directed at children under 16. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at info@hartwoodguitars.com.